Return & Exchange Policy

Cancel order

Our priority is getting items delivered to our customers as quickly as possible.

1. You can cancel your order before your items ship out. And we will refund full of you money.

2. Once your order has been shipped, please contact our customer service at first time, our customer service will help you to solve the problem.

3. Please never refuse the delivery if you don't want the item, since the returning shipping fee is over $50~$100 in this situation and we won't cover so much fee. Please contact customer service to return the package, then the shipping fee would be arround $10~$25.

Instruction for Return:

  1.  All orders must be returned within 30 days after receiving.  We provide full refund if we detect manufacturer defect. Please contact our customer service department before returning, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed. (  e-mail: Server@kisslovehair.com) 
  2. All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products.  Please make sure the wig is INTACT and the LACE has NOT been cut.  
  3. For any returns, you must contact customer service department to get the return address, and give us the track number. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account in 3 business days.  Buyer are responsible for the return shipping charge.

  4. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

  5. Hair care & styling product, accessories, liquids, and special-order items are ineligible for return. 
  6. All Refund by PayPal, it takes 3 work days to arrive.

 

EXCHANGE:

  1. Applications must be made within 30 days of receiving the product(s). 
  2. Any exchange request after 30 days will not be accepted. 
  3. The product should be replaced by something of equal or greater value.
  4. Customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you can not return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law.

NOTICE:

  1. Custom orders 
    Custom orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.
  2. 24 hours online: We will reply you within 24 hours, save more time for your order.
  3. Please never throw the item, we will only release full refund with its returned since the mistake need to be found and will help a lot on our improvement. Specially appreciate your cooperation!
  4. About shipping fees of return: If the customers dislike/unsuitable, or change style or color, the buyer pay the shipping cost. If it is the shipping wrong items, Quality Problem, Seller pay the shipping cost.

Before returning, please be sure to contact our customer service staff to obtain return permission. Thanks.